The answers to our most frequently asked questions are listed
below. If you do not find the answer you seek, you may contact our
Customer Service department by calling 800-421-1321 (US only), 513-421-2050 or via e-mail at customer@stmediagroup.com and our
customer service representatives will be happy to assist you. Thank
you.
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| What magazines do you publish? | |
Signs of the Times
VMSD
Screen Printing
The Big Picture
Signs of the Times & Screen Printing en español
|
| How often will I receive an issue? | |
Signs of the Times is a monthly publication that
includes a Buyers' Guide for a total of 13 issues. For 2010, Screen Printing features 6 issues. VMSD also has a
Buyers' Guide which is the January issue for a total of 12 issues.
The Big Picture is a monthly publication for a total of 12 issues.
Signs of the Times & Screen Printing en español is bi-monthly with a
total of 6 issues.
|
| How do I subscribe to your publication? | |
You may subscribe via our secure payment page by clicking here. You may also
contact Customer Service by calling 800-421-1321 (US only), 513-421-2050
or via e-mail customer@stmediagroup.com.
|
| When will my subscription begin? | |
The monthly publications: Signs of the Times, VMSD, Screen
Printing and The Big Picture will begin 4-6 weeks after you subscribe. The bi-monthly
publication, Signs of the Times & Screen
Printing en español will start 4-8 weeks after you subscribe. For
international subscriptions, please add 2-5 weeks for airmail
delivery and an additional 3-4 weeks for surface mail delivery.
|
| When will my subscription expire? | |
We offer one, two and three year subscriptions. Depending on what
term you choose for your subscription, it will expire 12, 24 or 36
months after you receive your first issue. You will receive a
renewal invoice in the mail five months prior to your subscription
expiration. Renewal notices will discontinue once your subscription
is renewed. Renew early to avoid missing any issues. You may contact
Customer Service by calling 800-421-1321 (US only), 513-421-2050 or
via e-mail customer@stmediagroup.com.
|
| What are the rates for your publications? | |
The rates for our publications are very detailed. Therefore, please
click here to review the subscription rates located on our
subscription forms. You may also contact Customer Service by calling
800-421-1321 (US only), 513-421-2050 or via e-mail customer@stmediagroup.com
|
| How do I process a change of address for my subscription? |
Click here to follow the online instructions for address changes.
You may also contact Customer Service by calling 800-421-1321 (US
only), 513-421-2050 or via e-mail customer@stmediagroup.com.
|
| What methods of payment do you accept? | |
We accept Visa, Mastercard & American Express as well as personal
checks, provided they are drawn on a US bank, and money orders. For
international subscribers we also offer wire transfers.
Subscriptions in the US may be billed, however international
subscriptions need to be paid before they begin.
|
| Can I purchase a certain back issue or do I have to purchase a subscription? |
We sell our back issues at the following prices, plus shipping costs inside the US:
VMSD - $5.50
Signs of the Times - $5.00
Screen Printing - $4.00
The Big Picture - $4.95
Signs of the Times & Screen Printing en español - $7.00
Back issues are $7.00 plus shipping outside of the US.
The Buyers' Guides are for subscribers only. Back issues must be
pre-paid. Click here to purchase back issues. You may also contact
Customer Service by calling 800-421-1321 (US only), 513-421-2050 or
via e-mail customer@stmediagroup.com.
|
| Why am I receiving multiple issues every month? | |
If you are receiving more than the desired number of issues every
month, you may contact Customer Service by calling 800-421-1321 (US
only), 513-421-2050 or via e-mail customer@stmediagroup.com and one
of our customer service representatives will assist you.
|
| How can I cancel my subscription? | |
Subscription cancellations can be done by clicking here. A refund
will be sent within 4-6 weeks in the same form the subscription was
originally paid with providing your balance is over $10. If the
remaining balance is $10 or under, we will make a note on the
account to not send you any renewals and you will receive the
remainder of your subscription. However, you will not receive a
refund. You may also contact Customer Service by calling
800-421-1321 (US only) 513-421-2050 or via e-mail customer@stmediagroup.com.
|
| Where can I find my account number? | |
Your account number is a 6 or 7 digit number that can be found above
the name on the label of your magazine.
|
| What is your mailing address? | |
ST Media Group International
11262 Cornell Park Drive
Cincinnati, OH 45242
800-421-1321 (US only)
513-421-2050
Fax: 513-421-6110
|
| What is your payment address? | |
ST Media Group International
PO Box 5405
Cincinnati, OH 45273-8064
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